Support

Support - XIGNCODE

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[+] HOW TO REPORT XIGNCODE ISSUES?

•	URL: http://www.playpark.com/sg/page/iBox
•	Inquiry Type: General
•	Message Body: XignCode Error (Code and/or Message)
•	Attachment Link: “xigncode.log” after compressing the file (using .zip or.rar).
•	Please upload the attachment to a free hosting website (eg. dropbox) and send us the link.

Where is the xigncode.log located?

* Default directory: C:\Program Files (x86)\Wizet\MapleStorySEA
* File name: xigncode.log

[+] INITIALIZATION ERROR (0x%08X)

Did you receive the XignCode message: “Illegal programs detected” (0x00000000)?

This message is displayed only when a suspicious activity is detected on your computer. Please restart your PC, then carry out the PC System Stabilization steps as described below.

[Ways to Stabilize Your PC]

1.	Keep your operating system up-to-date by updating Windows.
2.	Check your system again. Update your anti-virus program, then please try running a search. If you’re not currently using an anti-virus program, please download one from the link: Microsoft Security Essentials
3.	Close any unnecessary programs from the Task Manager (Ctrl+Alt+Del).
4.	Uninstall the game, and carry out a fresh install. * Control Panel ▶ Uninstall a Program ▶ Uninstall MapleStory * Remove the MapleStory installation folder: (default directory: C:\Program Files (x86)\Wizet\MapleStorySEA). * Please download MapleStory again from the official homepage.

If the problem continues after the system check, please send a ticket to MapleSEA iBox Customer Support with the xigncode.log file. The .log file can be found under the directory ▶ C:\Program Files (x86)\Wizet\MapleStorySEA.

Runtime errors related to XignCode require a specific process of care. Please always check the PC Specifications to ensure you are running a compatible system.

If this did not solve the problem, please contact us.

[+] BLUE SCREEN

1.	Blue screen occurs for various reasons. Please provide the memory dump file for us to analyse if the error is caused by Xigncode.
2.	The file is usually saves as Memory.dmp on system route path commonly located in C:\WINDOWS\Memory.dmp.
3.	Provide information on how the blue screen occurred so that we can provide a solution.

[+] XIGNCODE3 UPDATE FAILED (0xE0191009 )

1.	Check internet connection and DNS settings.
2.	Turn off anti-virus’ real-time function, firewall and windows firewall and retry.
3.	If the error recurs, please send a ticket to MapleSEA iBox Customer Support with the download link of your xigncode.log file.

[+] 0xE019100A

1.	The error occurs when game client is executed more than once.

[+] ILLEGAL PROGRAM DETECTED (0xE019100B, 0xE019100C)

1.	Delete any kind of hack tools in your PC.
2.	Make sure to scan all files from your PC with an anti-virus / malware program that is updated to the latest version.
3.	Delete all files in the “temp” folder before starting the game. The default location is C:\users\computer name\appdata\local\temp
4.	If the error recurs, please send a ticket to MapleSEA iBox Customer Support with the download link of your xigncode.log file.

[+] 0xE019120A

1.	xxd.xem file detected and deleted via anti-virus program.
2.	Update your anti-virus program to the latest version.
3.	Add MapleStorySEA game client and its sub-folders into the Anti-virus program’s exclusion or exception list.