Click on headers to expand and collapse information.
Troubleshoot Network Connection
|1.||Right-click on the downloaded file and select “Run as Administrator”.|
|2.||Click “YES” if User Account Control is prompted for permission to run Windows Command Prompt.|
|3.||Tool will start to troubleshoot.|
|Do not close the prompt window. It will auto-close once tests are completed.|
|4.||Results can be found in the Windows desktop.|
|5.||Upload the file to a 3rd party file hosting site (Eg. 4shared, dropbox, etc).|
|6.||Send the download link to iBox customer support.|
Check Server Route
The following tool checks how our servers route to your computer:
1. Go to Latency Checker.
2. Select the game and click “Run Test”
If the connection/routes are bad, please copy the result and email to firstname.lastname@example.org. We will look into it and work with our ISP to optimize the routes.
1. Mouse over your IGN at the bottom left of the screen.