MapleStory

Support > FAQ


		General
		Passport
		Technical
		Abuse
		In-Game
		A-Cash
		Cash Shop
		GameGuard

A-Cash


	What is A-Cash?

	How do I purchase A-Cash?

	How do I use A-Cash in MapleStory?

	I have problem topping up A-Cash. It's always showing me "Invalid Security Code or Serial No."!

	I have topped up and successfully to my account, but I cannot see my cash balance in Cash Shop!

	What is A-Cash?
	A-Cash is the credit system used by AsiaSoft Passport. AsiaSoft Passport members* will be able to use A-Cash to redeem for game cash that are to be used in all games published by AsiaSoft Online. In MapleSEA, players are able to purchase A-Cash which to be use in the Cash Shop in game. * FREE sign up to become AsiaSoft Passport member! Sign up now!

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	How do I purchase A-Cash?
	You can purchase A-Cash via Prepaid Cards at these locations, Online via PayPal and MOLepoints. For more information on how to use A-Cash, please view our FAQs: Prepaid Cards - http://www.maplesea.com/cashshop/topup.aspx Credit Card - http://www.maplesea.com/cashshop/online_payment.aspx MOLepoints - http://www.maplesea.com/cashshop/molepoints_topup.aspx More payment methods will be evaluated and implemented in near future.

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	How do I use A-Cash in MapleStory?
	You will need to top-up your A-Cash. Login to your AsiaSoft Passport and select A-Cash > Top-up to do so. Find out more on top-up here. Find out more on Cash Shop usage here. NOTE: A-Cash is only usable in MapleSEA service. Ensure that you are playing MapleSEA service (or any other games published by AsiaSoft Online) before you purchase A-Cash.

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	I have problem topping up A-Cash. It's always showing me "Invalid Security Code or Serial No."!
	This problem might due to the below: a. You have already topped up the card but wasn't aware (sometimes the receipt page might not show up properly due to your browser configuration). So, you try charging it again and the error message shows up. To check if you have topped up successfully, click on A-Cash > My Cash Information to see your transaction history. Note that the balance showing in My Cash Information refers to the A-Cash Balance. b. If the above does not solve your problem, it may be a mis-print of the security code. You may then send us a message via Q-Box to report the problem. Kindly include the following information in your Q-Box message: i. Serial number of prepaid card ii. Security code of prepaid card iii. Your passport login ID you used to do the top up. Note that A-Cash Division operates only during weekdays. Do allow 1 to 3 days for processing. c. The card has been charged by others account. If that was not intended, you may send us a message via Q-Box to report the problem. Kindly include the following information in your Q-Box message: i. Serial number of prepaid card ii. Security code of prepaid card iii. Your passport login ID you used to do the top up iv. Scanned copy of the card and the purchase receipt The A-Cash Division operates only during weekdays. Do allow 1 to 3 days processing time and 1 to 2 weeks investigation period.

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	I have topped up successfully to my account, but I cannot see my cash balance in Cash Shop!
	This problem might due to: a. High traffic of Cash Shop, you may experience some lag which causes the cash balance to be zero. Try accessing the Cash Shop a few times, preferably in different channels, you should be able to view your cash balance. b. You may have topped up with another passport account which does not contain the character(s) you used to check your Cash Balance. This happened when players assigned same name for login IDs and game character which often caused confusion. Just remember that you are charging to your Maple account and not to your Maple character. Upon encountering such problem, you might want to recall if you have ever created more than 1 passport account. If you did, check out your account information to see if your character belongs to the passport account you have used to top up your A-Cash. You may check out your account information by logging into AsiaSoft Passport, select Accounts and click on 'View' (you will need your Security PIN to do so).

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