Support - XIGNCODE
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|[+] HOW TO REPORT XIGNCODE ISSUES?|
|•||Inquiry Type: General|
|•||Message Body: XignCode Error (Code and/or Message)|
|•||Attachment Link: “xigncode.log” after compressing the file (using .zip or.rar).|
|•||Please upload the attachment to a free hosting website (eg. dropbox) and send us the link.|
xigncode.log file location:
* Default directory: C:\Program Files (x86)\Wizet\MapleStorySEA
* File name: xigncode.log
|[+] INITIALIZATION ERROR (0x%08X)|
Did you receive the XignCode message: “Illegal programs detected” (0x00000000)?
This message is displayed only when a suspicious activity is detected on your computer. Please restart your PC, then carry out the PC System Stabilization steps as described below.
[Ways to Stabilize Your PC]
|1.||Keep your operating system up-to-date by updating Windows.|
|2.||Check your system again. Update your anti-virus program, then please try running a search. If you’re not currently using an anti-virus program, please download one from the link: Microsoft Security Essentials|
|3.||Close any unnecessary programs from the Task Manager (Ctrl+Alt+Del).|
|4.||Uninstall the game, and carry out a fresh install.|
* Control Panel ▶ Uninstall a Program ▶ Uninstall MapleStory
* Remove the MapleStory installation folder:
(default directory: C:\Program Files (x86)\Wizet\MapleStorySEA).
* Please download MapleStory again from the official homepage.
If the problem continues after the system check, please send a ticket to MapleSEA iBox Customer Support with the xigncode.log file. The .log file can be found under the directory ▶ C:\Program Files (x86)\Wizet\MapleStorySEA.
Runtime errors related to XignCode require a specific process of care. Please always check the PC Specifications to ensure you are running a compatible system.
If this did not solve the problem, please contact us.
|[+] BLUE SCREEN|
|1.||Blue screen occurs for various reasons. Please provide the memory dump file for us to analyse if the error is caused by Xigncode.|
|2.||The file is usually saves as Memory.dmp on system route path commonly located in C:\WINDOWS\Memory.dmp.|
|3.||Provide information on how the blue screen occurred so that we can provide a solution.|
|[+] XIGNCODE3 UPDATE FAILED (0xE0191009 )|
|1.||Check internet connection and DNS settings.|
|2.||Turn off anti-virus’ real-time function, firewall and windows firewall and retry.|
|3.||If the error recurs, please send a ticket to MapleSEA iBox Customer Support with the download link of your xigncode.log file.|
|1.||The error occurs when game client is executed more than once.|
|[+] ILLEGAL PROGRAM DETECTED (0xE019100B, 0xE019100C)|
|1.||Delete any kind of hack tools in your PC.|
|2.||Make sure to scan all files from your PC with an anti-virus / malware program that is updated to the latest version.|
|3.||Delete all files in the “temp” folder before starting the game. The default location is C:\users\computer name\appdata\local\temp|
|4.||If the error recurs, please send a ticket to MapleSEA iBox Customer Support with the download link of your xigncode.log file.|
|1.||xxd.xem file detected and deleted via anti-virus program.|
|2.||Update your anti-virus program to the latest version.|
|3.||Add MapleStorySEA game client and its sub-folders into the Anti-virus program’s exclusion or exception list.|