03 Mar 2022
[Completed] Urgent Server Check on 3rd March 2022
[Update as of 3rd March 2022, 1331hrs (GMT +8)]
The Server Check has been concluded and all channels have been fully accessible as of 1331hrs (GMT+8).
A compensation package has been sent to residents of Aquila & Bootes who were affected during the server incident on 2nd of March 2022. Please do claim the package before the 9th of March 2022, 2359hrs (GMT+8) via the reward box icon on the left side of the screen.
The package contains:
Additionally, all Maplers will receive 2x EXP Coupons x4 due to the urgent server check. Please do claim the coupons before the 3rd of March 2022, 2359hrs (GMT+8) via the reward box as well.
We would like to take this opportunity and thank all players that have brought the issue to our attention.
[Update as of 4th March, 1455hrs (GMT+8)] We would also like to address everyone's individual losses on a case by case basis. As such, we strongly suggest that these players submit an iBox ticket containing the necessary information including (but not limited to):
Please be informed that there will be an Urgent Server Check starting from 1200hrs until 1300hrs (GMT +8) to address the server restarts that occurred late last night.
Game services will not be available during this period of time.
We apologize for the short notice and any inconvenience caused.