17 Jul 2018

Gender Lock Issues for Muse & Lotus Hair

Dear Maplers,

We have received feedback with regards to the Muse & Lotus Hair coupons being redeemed on characters of the incorrect gender. We'd like to inform everyone that the Muse Hair coupon is intended for female characters while the Lotus Hair coupon is intended for male characters.

As this was not highlighted during the MapleSEA 13irthday Anniversary event on 15th July 2018, kindly take note that we will be reimbursing affected players that have redeemed their coupons before 17th July 2018, 2000hrs (GMT +8), with the same coupon that was initially obtained.

Please take note that requests for exchanging of another coupon will not be entertained as the coupon(s) were obtained solely by the participants' luck during the event.

For players who are affected, kindly spare a moment of your time to fill up the necessary information in the form below:

Kindly submit your details before 22nd July 2018, 0000hrs (GMT +8). Your cooperation is highly appreciated.

- MapleSEA Administrator