01 Feb 2024

Regarding V229 Bliss Aquila Rollback Incident (Updated)

Update on 23rd February 2024, 1815hrs (GMT +8)

Dear Maplers,

We would like to provide an update regarding the recent rollback incident. We are actively sorting and investigating all received reports for further action by our developers on a case by case basis.

We understand that some of you may feel frustrated with the lengthy time this is taking, but please be assured that we're diligently working behind the scenes to address this issue. Your reports are invaluable to us, and we're committed to resolving each case as best as possible.

We seek your kind patience as we work through this process. We apologize for any inconvenience and remain dedicated to enhancing your gaming experience. Thank you for your understanding.

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Dear Maplers,

We have been notified of cases involving the rollback of progression in Aquila World.

If you have been affected by this rollback incident, please promptly submit an iBox ticket by 8th February 2024.

It is essential to provide us with the full details in the format specified below:

As the nature of certain information might be difficult to be accurate, please provide them as a best estimate.

For Items with multiple quantities
1. Exact Item Name x (Quantity) / Item Obtained from ____ (e.g. Event Shop) / Date & Time obtained (estimated)
2. Exact Item Name x (Quantity) / Item Obtained from ____ (e.g. Boss Drop) / Date & Time obtained (estimated)

For Items that are unable to retrieve from Storage Keeper
1. Exact Item Name x (Quantity) / Item Obtained from ____ (e.g. Event Shop) / Date & Time obtained (estimated)
2. Exact Equip Item Name / Item Obtained from ____ (e.g. Boss) / Date & Time obtained (estimated)

For Equipments with detailed specifications

Exact Equip Item Name / Potential + Additional Potential / Potential + Additional Potential after rollback

Exact Equip Item Name / Original Additional Options (Flame) / Additional options after rollback

Exact Equip Item Name / Original Star Force / Star Force after rollback

For Skill Level rollback (e.g. HEXA Matrix)

Character In-Game Name / Skill Name / Original Skill Level / Skill Level after Rollback

For Character Progression (EXP Loss/Levels/Inner Ability)

Character In-Game Name / Original Level and EXP / Level and EXP after Rollback

Character In-Game Name / Original Inner Ability / Inner Ability after Rollback

We sincerely apologize for the inconvenience we have caused due to this incident.

- MapleSEA Administrator