16 Apr 2021

A Message From CM Astrea : An Apology for Ox-picious Niu Year Moo-ketplace Event Issue

Dear Maplers,

Back in February, we held an event for Chinese New Year, and many of you have participated.

The first round of rewards crediting was made on 17th February 2021. After which, we received several reports regarding missing rewards. The team ran another check on the error and we managed to make a second round of crediting on 23rd February 2021.

However, we found that we needed to check more in-depth on some user reports, hence as a result we have credited some more users today, with their rewards according to the respective spending tiers. Due to this, some previously credited users have also received additional rewards as they now qualify for a higher reward tier. Similarly, some users who were initially detected as not-eligible, has been now correctly identified as a reward recipient.

We admit that we have handled this event poorly, and we would like to sincerely apologize to everyone involved for the inconvenience, frustration, and ultimately for the extremely lengthy time that it has taken for us to set the record straight and credit the due rewards.

All Maplers who used Game Cash to purchase items from the Cash Shop during the CNY event period will receive a bonus item "Year of the Ox Medal". This has been credited to all eligible users' accounts today, 16th April 2021.

The rewards will only have a 1-week claim period similar to previous crediting claim periods, so kindly claim all rewards via the Reward Box icon in game before 2359hrs (GMT+8) 22nd April 2021.

Once again, we are deeply sorry for causing you any unhappiness because of this matter.